FAQs
Q: Is noise really a problem for restaurants?
A: Yes. A 2016 Zagat Dining Trends Survey found that noise in restaurants was ranked as diners’ #1 complaint.3
Q: Does noise really cost restaurants money?
A: Yes. Unhappy customers tell 22 other people and then vent on social media within 48-hours.1
Q: Can Acoustic Treatment really increase revenue?
A: Yes. 80% of your future profits will come from just 20% of your existing customers.1 And boosting retention rates by just 5% can actually raise profits by 25% to 125%. Plus, repeat customers spend 33% more than new customers.2 One study found that patrons lingered and spent 40% more on alcohol in quieter restaurants.4
Q: What is the Return on Investment?
A: Research shows that for every dollar spent on improved customer service businesses see a ROI of 34% to 400%.2
Q: Do my customers even notice?
A: Yes. 80% of companies believe they deliver a “superior customer experience,” but only 8% of their customers agree.2
Q: Will Acoustic Treatment solve my problem?
A: Yes. There is no “1 size fits all” approach to acoustics. But, Outpost Sound offers custom solutions to keep your customers happy.
Q: Do you offer financing?
A: Yes. Outpost Sound is a proud partner of U.S. Media Capital, offering an easy 1-page application.
Q: Will it fit the décor of my restaurant?
A: Absolutely! Outpost offers a wide variety of fabrics, colors, shapes, sizes, and artwork to fit any décor.
Q: What is maintenance like?
A: Acoustic treatments are essentially maintenance free.
Q: Are the materials safe?
A: Yes. All materials used are Class A fire-rated. And treating your business will help keep you OSHA compliant.
Q: What is installation like?
A: That depends on the size of your project, but will always be performed in a quick, clean, and professional manner during your downtime. Outpost Sound partners with select contractors, but if you prefer to use your own we can partner with them as well.
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1 Gartner Group – http://www.cmo.com/features/articles/2013/7/18/customer_retention.html#gs.QJ7we78
2 Bain & Company Consulting – http://www.slideshare.net/custthermometer/22-customer-retention-stats
3 https://www.noisyplanet.nidcd.nih.gov/have-you-heard/noise-levels-restaurants
4 http://www.sptimes.com/2007/09/13/Food/All_that_racket_a_los.shtml